Shipping policy

At Discount Jersey Shop, we are dedicated to delivering your Serie A football jerseys and merchandise to your doorstep with reliability, speed, and care. Our comprehensive shipping policy outlines our commitment to transparency and customer satisfaction, providing clear information on delivery timelines, costs, and processes. We serve customers worldwide and work with trusted carriers to ensure your order arrives safely and on time, following the best practices of international e-commerce.

1. Shipping Destinations and Coverage

We proudly offer free standard shipping worldwide on all orders, with no minimum purchase required. We ship to over 150 countries, including the United States, Canada, United Kingdom, European Union countries, Australia, New Zealand, Japan, and many others. Some remote or restricted locations may have limited service availability or additional shipping fees, which will be clearly displayed at checkout.

2. Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons such as holidays, major sales events (Black Friday, Cyber Monday), or new Serie A season launches, processing times may extend to 3–5 business days. You will receive an order confirmation email once your payment is verified, and a shipping confirmation email with tracking information once your order leaves our warehouse.

3. Shipping Methods and Estimated Delivery Times

We partner with trusted international carriers including USPS, Royal Mail, DHL, FedEx, and local postal services to provide reliable delivery options. Estimated delivery times vary by destination:

Note: All delivery estimates are provided in business days and begin once the order has been shipped. Delays may occur due to customs clearance, weather conditions, or carrier disruptions.

4. Shipping Costs and Free Shipping

We offer free standard shipping on all orders regardless of order value. Express shipping options are available at checkout for an additional fee, calculated based on destination and package weight. Shipping costs for express services will be clearly displayed before you complete your purchase.

5. Order Tracking and Notifications

Once your order ships, you will receive a shipping confirmation email containing:

• Carrier name and service type

• Tracking number with a direct link to the carrier's tracking page

• Estimated delivery date

• Delivery instructions and contact information

You can also track your order by logging into your account on our website or by using the tracking link provided in your email. We recommend downloading your carrier's mobile app for real-time tracking updates.

6. Customs, Duties, and Import Taxes

As an international customer, you are responsible for any customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities. These charges are not included in the product price or shipping cost and will be collected by the carrier or customs office upon delivery. We recommend checking with your local customs office to understand potential fees before placing your order.

To facilitate smooth customs clearance:

• All packages include a commercial invoice with accurate product descriptions and values

• We mark packages as "Merchandise" with the appropriate Harmonized System (HS) codes

• We never declare false values or mislabel packages

7. Address Accuracy and Verification

Please ensure your shipping address is complete and accurate before completing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you need to update your shipping address after placing an order, contact us immediately at [email protected]. We can only modify addresses before the order has been shipped.

8. Multiple Shipments and Split Orders

If your order contains multiple items, they may ship separately depending on availability and warehouse locations. You will not be charged additional shipping fees for split shipments. Each package will have its own tracking number, and you will receive separate notifications for each shipment.

9. Shipping Delays and Lost Packages

While we strive to deliver every order on time, occasional delays may occur due to:

• Customs inspections and clearance procedures

• Weather conditions and natural disasters

• Carrier operational issues

• Incorrect or incomplete address information

• Peak season volume surges

If your package is significantly delayed (beyond the estimated delivery window), please contact us at [email protected] with your order number. We will initiate a trace with the carrier and keep you informed throughout the investigation process.

For packages lost in transit, we require a 15-day waiting period from the last tracking update before filing a claim. Once confirmed lost, we will either reship your order at no cost or issue a full refund at your discretion.

10. Delivery Attempts and Failed Deliveries

Carriers typically make 1–3 delivery attempts before returning the package to us. If you are not available to receive your package, the carrier will leave a notice with instructions for pickup or rescheduling. Packages returned to us due to failed delivery will be subject to return shipping fees and restocking fees if you wish to have the order reshipped.

11. Shipping Restrictions and Prohibited Items

We comply with international shipping regulations and cannot ship to addresses that violate these restrictions. Some countries may have restrictions on textile imports or sports merchandise. If we cannot ship to your location, we will notify you promptly and issue a full refund.

12. Returns Shipping

For returns and exchanges, customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product). We recommend using a trackable shipping method and retaining your proof of postage until the return is processed. For detailed instructions, please refer to our Refund Policy.

13. Environmental Commitment

We are committed to reducing our environmental impact by:

• Using recyclable packaging materials whenever possible

• Optimizing package sizes to minimize waste

• Partnering with carriers that offer carbon-neutral shipping options

• Continuously evaluating our shipping practices for sustainability improvements

14. Contact Our Shipping Team

For any shipping-related questions, concerns, or special requests, please contact our customer service team:

Email: [email protected]
Response Time: Within 24 hours on business days
Hours: Monday–Friday, 9:00 AM – 6:00 PM GMT
Weekend Support: Limited email support available

We appreciate your trust in Discount Jersey Shop and are committed to ensuring your Serie A jerseys reach you safely and efficiently. Thank you for choosing us for your football merchandise needs!